Everyone here had a story of the pitch-black hours of Saturday morning, of being trapped inside homes as water rose to 6 and then to 8 and 10 feet, listening to the screams of neighbors and fear-maddened animals.
So it came as a shock, and then as the focus of anger, when officials acknowledged that they had been aware of a threat to Krymsk at 10 the previous night, but had not taken measures to rouse its sleeping residents.
The flood in this city of 57,000 in southern Russia is the first disaster to hit the country since Vladimir V. Putinreturned to the presidency, amid uncertain public support for his government. Its aftermath has riveted national attention as a measure of the state’s effectiveness, including visits from celebrities and volunteer efforts backed by pro-government and opposition political parties.
Mr. Putin has been damaged in the past by appearing indifferent to disasters — most acutely in 2000, when he failed to immediately return from a vacation to handle the sinking of a nuclear-powered submarine, the Kursk. Russia declined initial rescue offers from other countries, and all 118 sailors trapped onboard died.
The official death count in the floods had risen to 172 by Tuesday. Inside a ruined pastry shop, which had the sickly smell of something rotting, Sergei Viktorovich, 45, described waking in the darkness to the sensation of moisture in his bed, then reaching for his phone on a bedside table to find that it was already lost in the water.
“If they knew at 11, why didn’t they warn us? What are we, hunks of meat? Are we not people?” he said, offering his patronymic, not his surname, because he said he feared retribution from the police. “We are the young people, so we swam, but what about our grandmothers? How many grandmothers drowned?”
He said those emotions were barely restrained when the region’s governor, Aleksandr Tkachev, met with residents on Sunday. “If there weren’t so many police around,” he said, “they would have thrown rocks at him.”
Whatever the ultimate repercussions — firings, compensation, criminal charges — a visit to Krymsk offers a view of the gap that has opened between Russians and their government. Rumors have taken on such force that, on Monday, word of a second wave of water sent many people running.
“Even if Tkachev was saying the same things as the people standing in line for humanitarian aid, they still wouldn’t believe him,” said the journalist Oleg Kashin in a commentary on Kommersant FM radio. “Because this is not about the fact that the official story is different from the victims’ story, but that people don’t trust the authorities, on any subject — on natural disasters, or elections, or soccer.”
Mr. Putin has made clear efforts to avoid repeating earlier mistakes — as well as unscripted scenes like one during the 2010 forest fires, when he visited a burned village to offer monetary compensation and a woman began yelling angrily: “We asked for help! We trusted you!”
He reviewed damage from the air on Saturday, and has demanded a full investigation by the end of this week.
The federal authorities have since acknowledged that failing to warn residents was a major mistake, and the head of the region, Vasily Krutko, was dismissed on Monday. They have sent teams of psychologists, and donations of food and clothing have poured in.
That has not appeased many people in Krymsk, who spent Tuesday scraping mud from their floors and walls, and lining the roads with fetid piles of ruined belongings. Lyudmila Dmitriyevna, 64, said she awoke early Saturday to the sound of voices, stepping onto her third-floor balcony and peering into the gloom.
“It was as if I were looking at a stream of clay,” she said. “It was so loud, there were people screaming in the water, and metal barrels, and animals. It boiled and boiled, it covered the streets and the yards, it was all you could see.”
Like many residents interviewed, she said she suspected that the raging flow was a result of an official decision to release some water from a swollen reservoir in the hills above the city — a theory rebutted by scientists from Russia’s environmental monitoring service, who said Friday’s rains swelled nearby rivers with the equivalent of six months’ average precipitation.
But those explanations, like the overtures of officials, have done little to win back Ms. Dmitriyevna’s trust. “Putin came, Tkachev came, the mayor came,” she said. “They deny everything. They are protecting their own interests. Why would they protect ordinary people?”
Her husband then took her by the hand and pulled her away from a reporter, saying that if she gave her full name, “they’ll take you out and shoot you.”
At a cemetery on the edge of town, a small procession of mourners, some in flip-flops and housedresses, were gathered around the last of the day’s 46 burials. Many were for multiple family members who had drowned together, like the mother and child whose deaths caused a flash of pain and exhaustion to pass over the face of the Rev. Valery Chernenko, from the nearby town of Ilsky.
Mr. Chernenko said he thought there would be far more burials on Wednesday, maybe 100. He said many residents were struggling with their religious faith; as for their faith in the government, he said, they never had much to begin with.
“People stopped believing in the authorities a long time ago,” he said. “They are starting to shape their relationship to the authorities in a different way.”
As she stood over the grave of her godmother, a former collective-farm worker, a woman named Yelena could not keep from fuming. She had been searching for her godmother with increasing frustration since Saturday, interviewing enough neighbors to know that the woman and her husband had lighted candles and were moving around in their home as the waters rose.
Asked about the role of the authorities, Yelena grimaced, and declined to be quoted by her full name. “We have been furious since the seventh,” the night of the flood, she said. “People are still in shock now. I don’t know what will happen after they are no longer in shock.
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